Questions, answered
Plain answers about NDIS therapy, funding and how we work. Can't find yours? Ask us directly.
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Contact usAbout our services
What services does Vital Motion Allied Health provide?
Occupational therapy, speech pathology and psychology for NDIS participants, plus the assessments that support NDIS applications and plan reviews: functional capacity, SIL and SDA, assistive technology and home modification assessments.
Where are physiotherapy and exercise physiology?
At our sister clinic, Vital Motion Physiotherapy, at Level 2, 4/56 Kitchener Parade, Bankstown. It serves NDIS participants as well as private, sports, WorkCover and Medicare clients.
Is Vital Motion only for NDIS participants?
NDIS participants are the focus of this service, but we also see private clients, children with developmental needs before an NDIS decision, and clients funded through other programs. Call us to discuss.
Do I need a referral?
No. You, a family member or your support coordinator can contact us directly. GPs and schools are welcome to refer too.
Where is the clinic?
2/35 Kitchener Parade, Bankstown NSW 2200, a short walk from Bankstown Station.
What are your hours?
Monday to Friday, 9:00am to 5:00pm. Early and late appointments can be arranged, and mobile visits are scheduled around you.
NDIS and funding
Is Vital Motion a registered NDIS provider?
Yes, registered with the NDIS Quality and Safeguards Commission.
Which plan management types do you accept?
Self-managed, plan-managed and NDIA-managed.
Which part of my plan funds therapy?
Usually Capacity Building – Improved Daily Living. Behaviour support is typically Improved Relationships, and equipment or home modifications come from your Capital budget.
How much do sessions cost?
NDIS sessions are billed at the current NDIS price limits with no gap fees. Travel and reports are charged according to the Pricing Arrangements and explained up front.
Can you help if I'm not on the NDIS yet?
Yes. Our occupational therapists can assess your functional capacity and prepare evidence for an access request. See our NDIS application page.
What is your cancellation policy?
We ask for at least two business days' notice. Short-notice cancellations may be charged in line with the NDIS Pricing Arrangements.
Sessions and what to expect
What happens at the first appointment?
We talk through your goals, history and plan, complete an initial assessment and agree a program. You'll leave knowing what happens next and when.
Can sessions happen at school or daycare?
Yes, with the school's agreement. We regularly visit schools and early learning centres across Western Sydney.
Can my support worker or family join?
Yes, and we encourage it. Strategies work best when the people around you know them.
Do you offer interpreters?
Yes. Tell us your preferred language and we'll arrange an interpreter for sessions and meetings.
How do you keep my information private?
We only collect what's needed to deliver your supports and share it only with your consent or as the law requires. See our privacy policy.
Ready to take the next step?
Call us, book online or send an enquiry. We'll talk through your goals, check your NDIS funding and match you with the right therapist.